Our interventions team assists solicitors' clients where a solicitor has ceased trading without making arrangements for outstanding work and client files. The aim is to protect the interests of clients and, if necessary advise them to instruct other solicitors.

On the rare occasion it is suspected that client money is missing from a firm, we can ask the Court of Session to appoint the Judicial Factor to safeguard the interests of clients. Both our interventions team and the Judicial Factor liaise with clients and, where necessary, put them in touch with other solicitors.

Judicial Factor

On occasions, it is found that a firm's accounting records have not been kept properly. Rarely, it may be suspected that client money is missing. To protect clients, the Society asks the Court of Session to appoint a Judicial Factor to examine the firm's records. In most of those cases, the firm will have ceased to trade. The Judicial Factor will be the point of contact for clients and where necessary, advise them to instruct other solicitors.

In a very few cases, the appointment of the Judicial Factor may only extend to taking control of the client money held by the firm. If this is the case, a client who is looking for money paid to the firm should contact the Judicial Factor. Enquiries about ongoing work should be made to the firm.

Information for clients about the Judicial Factor

Due to concerns raised by the Law Society of Scotland about irregularities with the accounting procedures of this firm, the Court of Session has taken steps to protect the interests of the clients and creditors by appointing a Judicial Factor.

The Judicial Factor is an officer of the court and the Factor’s team all specialise in areas of accountancy and/or law.

The Factor now controls both the firm’s and solicitor’s assets, including bank accounts.

The initial appointment of the Factor is for a minimum of 21 days, giving the court the opportunity to consider the matter in more detail. The Factor takes immediate control of the firm while allowing for further investigations to take place.

Throughout this initial process, the solicitor has the opportunity to challenge the appointment of the Factor. If, after 21 days, the court is satisfied that the appointment is necessary, it will appoint the Factor on a permanent basis.

If the firm is holding money for you, you should contact the Factor. You will be sent a claim form which asks how much you believe you are owed.

Your help is sometimes needed to deal with the claim. You may be asked for the receipt you were given by the firm or confirmation from your bank when a payment was made and for how much. The Factor’s team will let you know if a fee is due to the firm for work carried out on your behalf. The Factor will confirm with you how much you owe and this sum will be deducted from your claim.

If the records are poor or incomplete, it can take several months to determine whether the firm has enough money in the client account to pay your claim in full. Money may have been misused by the solicitor.

If there is insufficient money, you can make a claim to the Scottish Solicitors’ Client Protection Fund. The fund is designed to compensate clients who have suffered loss as a result of the dishonesty of their solicitor. It is administered by the Law Society of Scotland. The Factor will let you know how to get a claim form.

The money will, in most cases, be paid only to you and not to a third party. It will be paid by cheque or bank transfer but not in cash.

The Factor’s team make every effort to ensure ongoing work continues. In many cases this involves transferring the work to another firm of solicitors. If the original firm closes or has already ceased trading, then the Factor will try to make arrangements for the remaining legal business or files to be transferred to a new firm. It may take a few weeks for any arrangement to be put in place. You should let the Factor know if the work is urgent, as it may be necessary to instruct a new solicitor as soon as possible.

The new firm of solicitors will contact clients where there is ongoing work or where they have a will or title deeds, to confirm that the client is happy for the new firm to act on their behalf.

You do not need to use this firm. You may decide to use a different solicitor to represent you or hold your files. If this is the case, you and your new solicitor must complete a form (available from the Factor) confirming that the files and papers should be transferred to the new solicitor. This form is called a mandate. Once the mandate is completed and passed to the Factor, he or she will make arrangements for the files to be transferred.

1. Safeguard money held on behalf of clients

The first job of the Factor is to secure the premises and all of the accounting records. The Factor will control all the money held by the firm, including the day-to-day finances and will set up new bank accounts to manage the business. Only the Factor has the authority to pay creditors and collect any money still owing to the firm, unless this appointment is restricted to dealing with client money only.

The Factor will update the accounting records to establish what money is held for each client. This can sometimes be a lengthy process depending on the state of the accounts.

If there is insufficient money in the firm’s accounts to pay creditors, the Factor has authority to sell the firm’s assets.

2. Make arrangements for ongoing legal work to continue

The Factor’s team manages and secures existing files, deeds, papers and case work. It is likely that the firm has ceased to trade. The Factor will make every effort to arrange for another firm of solicitors to take on the ongoing work and pass the remaining legal business or files to that firm. As explained previously, you do not need to use this firm.

If you are in the process of buying or selling your house, or re-mortgaging, let the Factor know so that your file can be located and passed to new solicitors as quickly as possible.

The Judicial Factor is a Court Officer who is appointed by the Court of Session to a firm of solicitors.  The Judicial Factor is a Controller under Data Protection law.

The privacy policy sets out how the Judicial Factor:

  • collects data
  • uses data
  • protects data and
  • for how long she retains personal data.

You can read the full Judicial Factor privacy policy on our website and the Judicial Factory data retention schedule.


The Factor’s team will process your claim as quickly as possible. However, it can take time if the accounting records are incomplete.

Who do I contact?

If you have any questions or concerns, please contact us at: The Judicial Factor, Atria One, 144 Morrison Street, Edinburgh EH3 8EX (or LP1, Edinburgh-1 if sending by Legal Post) Email: enquiry@judicialfactor.org.uk Tel: 0131 476 8195

How you can help?

Please direct all future correspondence to the Judicial Factor rather than your solicitor to ensure nothing is lost. Your solicitor has no ability to reimburse your funds.

Complaint process

If you have any concerns about the actions of the Judicial Factor, you should first discuss your concerns with the Factor. If you believe that your concerns have not been dealt with appropriately, you should contact the:

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